Telecom migration problems often begin with gaps in discovery, configuration, validation, or cutover preparation. For service providers moving from Metaswitch, BroadWorks, or other legacy platforms into NetSapiens, seven recurring risks are worth addressing before the first customer moves: configuration drift, undocumented routing, incomplete inventory, unclear feature ownership, narrow test coverage, weak rollback plans, and inadequate support escalation. Each can be mitigat

A BroadSoft to NetSapiens migration moves subscriber records, service configurations, devices, and call routing from Cisco BroadWorks into NetSapiens, then validates that everything works before customers are cut over. BroadSoft was the company and BroadWorks is its platform, which Cisco acquired in 2018. Many providers still use the two names interchangeably. Most of the effort goes into translating years of accumulated configuration between two differently built platforms,

Metaswitch: A practical cost comparison. Which path makes the most financial sense over the next 24 to 36 months? That is the decision facing every provider still using Metaswitch. Microsoft ended Metaswitch development on June 3, 2024, laying off the majority of its sales, engineering, and professional services workforce. Alianza acquired the platform on March 4, 2025. Two ownership changes in five years does not provide the stability needed for long-term platform planning.

A BroadWorks to NetSapiens migration is a proven and achievable modernization project. The destination platform is rarely the challenge. The real complexity lies in extracting, transforming, validating, and rebuilding years of accumulated BroadWorks configuration data without disrupting active customers. Over time, service providers accumulate thousands of subscribers, devices, dial plans, policies, and custom configurations. Much of this data contains inconsistencies, undocu