Forge™ is Vox Matic's custom automation and workflow development service. Vox Matic designs and builds automation around an organization's workflows, systems and objectives, helping turn repeated manual work into simpler, more consistent processes.

Is Forge an off-the-shelf product?

No. Forge is a custom service, not a standard software package. Each solution is designed around the client's processes, systems, users and approved project requirements.

Is Forge only for telecom providers?

No. Forge is built from Vox Matic's experience automating complex service-provider operations, including provisioning, customer requests, carrier coordination and approvals. The same approach can be applied to other repeatable business processes, such as onboarding, reporting, task coordination and approval workflows.

Do we need to be on NetSapiens to use Forge?

No. Forge is designed around the systems your organization uses. For service providers that have migrated to NetSapiens, Forge can be a practical next step for operational automation. It can also be used in other environments where suitable integration and data-access options are available.

Can Forge connect with any system?

Integration options depend on the systems involved. Forge may be able to connect with applications that provide suitable APIs, export capabilities or accessible data sources. Available documentation, permissions, security requirements and technical limitations are reviewed during discovery.

Does Forge automate every step?

Not necessarily. Some activities are well suited to complete automation, while others require approval, validation or manual action. Forge can combine automated steps with controlled human oversight based on the workflow and level of risk involved.

Does every Forge project include the same features?

No. Features, integrations, user roles, approvals, reporting and notifications are defined for each engagement. The walkthrough on this page is an example of one service-provider solution rather than a standard feature package.

How is Forge different from Otto?

Otto™ is Vox Matic's proprietary automated telecom migration framework. It helps service providers move customer and service configurations from legacy platforms to NetSapiens.Forge™ focuses on ongoing operational and business workflows, including customer requests, provisioning, approvals, notifications and connections between compatible systems.

What happens after a Forge solution is implemented?

The appropriate support, maintenance and monitoring approach is defined as part of the project. Requirements may vary depending on the solution, hosting environment, integration dependencies and the client's internal resources.

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FORGE™ BY VOX MATIC

Custom Automation, Purpose-Built for Your Business

Bring repetitive work, approvals and information together, with less time spent moving between systems by hand.

Forge™ is Vox Matic's custom automation and workflow development service. We work with service providers and other organizations to identify where repeated manual effort is slowing operations, then design and build automation around their workflows, systems and business objectives.

Each Forge solution is developed for the client's environment. Available functionality depends on the systems involved, integration options and approved project scope.

Request a Forge Consultation

Watch the Forge Walkthrough

Telecom Operations Get Complicated Fast

Customer records may sit in one system, carrier information in another, and approvals in email threads. A single request can move through several platforms and several people before it is complete, often repeating the same manual steps along the way.

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Forge helps bring that work into a more organized workflow. Where compatible integrations or accessible data sources are available, information can move between systems, routine steps can be automated and your team can see what requires attention without searching across multiple tools.

See Forge in Action

This walkthrough shows an example of a service-provider operations workspace developed with Forge. The solution was designed to reduce the manual effort involved in customer requests, number management, carrier coordination and approvals.

Each Forge engagement is based on the client's workflows, systems and approved project scope, so features and functionality will vary.

1

Start with the Customer

Select a customer once, and the workspace remains focused on that account until you switch.

4

Coordinate Supported Carriers

Work with supported carrier connections through a consolidated interface, reducing the need to move between separate portals for every step.

2

See the Account in One Place

View customer information, supported carrier connections and telephone numbers through one workspace.

5

Manage Users and Plans

Manage user access and plans within the customer account to which they belong.

3

Route Requests for Approval

Send customer requests to the appropriate person for review before changes are made.

6

Find Information Quickly

Search for customers, orders and telephone numbers from across the workspace.

What Forge Can Help Automate

Forge can be applied to a range of repeatable telecom and business processes. The examples below illustrate potential use cases. Each solution is defined by the workflow, systems, integration options and approved project scope.

SERVICE PROVIDER USE CASES

✓ Service provisioning and delivery

✓ Order and telephone-number management

✓ Supported carrier and system connections

✓ Request approvals and escalations

✓ User and plan administration

✓ Notifications and activity tracking

✓ Operational data and reporting

BROADER BUSINESS USE CASES

✓ Customer and employee onboarding

✓ Sales and lead workflows

✓ Project and task coordination

✓ Inventory and asset workflows

✓ Vendor and supplier processes

✓ Financial approvals and reporting workflows

✓ Notifications and alerts

✓ Data synchronization between compatible systems

Built Around the Way You Work

No two organizations operate in exactly the same way. Forge starts with your existing operations, systems and objectives, then identifies where work can be simplified, connected or automated.

Rather than requiring your team to adopt a rigid packaged process, the approved Forge solution is developed around the way work needs to move through your organization.

Where suitable APIs, export tools or accessible data sources are available, Forge can move and synchronize information between compatible systems. This can reduce dependence on spreadsheets, email chains, repeated data entry and disconnected portals. Forge helps reduce that friction by:

✓ Reducing repetitive tasks

✓ Minimizing manual data-entry errors

✓ Connecting compatible systems

✓ Improving workflow visibility

✓ Routing work to the right person

✓ Creating more consistent processes

✓ Supporting growth without a matching increase in manual effort

Automation With Your Team in Control

Automation should make work easier without removing the people responsible for important decisions.

Forge solutions can include approvals, validation checkpoints, exception handling, notifications and governance controls. Routine work can move forward automatically while the right people remain involved in higher-risk actions, unusual conditions and final decisions.

From Concept to Capability

Whether you have a defined automation requirement or simply know there is a better way to get the work done, a Forge project follows four practical stages.

01

Identify

We review the workflow, systems, repeated manual tasks and business objectives to determine where automation may provide practical value.

02

Design

We map the proposed workflow with your team, including system connections, data requirements, approvals, exceptions and validation checkpoints.

03

Build and Validate

We develop and test the approved automation, confirm its behaviour with your team and prepare it for implementation.

04

Deploy and Support

We implement the solution, prepare your team for daily use and define the appropriate monitoring, maintenance and support approach.

What Happens After Your Migration?

Migrating to NetSapiens is an important milestone. Once the platform is in place, the focus can shift from modernization to operational improvement.

Otto™, Vox Matic's proprietary automated telecom migration framework, helps service providers transition from legacy platforms to NetSapiens. Forge can support the work that follows by simplifying provisioning, approvals, customer requests, operational visibility and other repeatable workflows.

Forge is not limited to NetSapiens or post-migration projects. It can also support organizations seeking to simplify compatible systems and processes already in place.

Otto™ supports a faster transition. Forge™ supports what comes next.

Forge: Frequently Asked Questions

Tell Us About a Process Your Team Repeats

If your team performs the same task repeatedly, moves information between disconnected systems or relies on email to manage approvals, there may be a better way.

Share a few details, and Vox Matic can help you:

Review the current workflow, systems and objectives.
Identify repeated manual work and operational bottlenecks.
Assess available integration and automation options.
Recommend a practical approach based on your environment.