Case Study

How Fuse.Cloud Cut an Estimated 18-Month BroadWorks Migration to Six Months

provides managed IT, voice, and connectivity solutions to businesses throughout the Southeast and across the United States.

To support its continued growth, Fuse.Cloud needed to migrate from BroadWorks to a unified NetSapiens environment—without committing its key technical personnel to an extended manual migration.

Its goals were clear: simplify the operating environment, make better use of internal engineering resources, reduce costs, and complete the transition quickly with minimal disruption to customers.

Using Otto™, Vox Matic’s proprietary automated migration framework, Fuse.Cloud completed a migration estimated to require approximately 18 months of manual effort in just six months. Fuse.Cloud also reported achieving full ROI in under five months.

The Challenge

Fuse.Cloud’s BroadWorks environment supported business customers across a broad geographic footprint. Moving those customers, endpoints, services, and configurations to NetSapiens represented a significant technical and operational undertaking.

A manual migration would have required engineers to extract and transform platform data, rebuild customer configurations, provision services, convert endpoints, and validate accounts individually. At the anticipated volume, the work was estimated to take approximately 18 months.

The timeline was only part of the challenge. A prolonged manual migration would have:

Tied up key technical personnel in repetitive execution
Extended the cost of operating source and destination environments in parallel
Increased the complexity of managing two platforms
Delayed the operational benefits of a unified environment
Restricted the resources available for customers and growth initiatives

Fuse.Cloud needed a faster, more scalable approach—one that could automate repeatable migration work without sacrificing the telecom expertise, validation, and oversight required to protect its customers.

“Doing this manually would have taken years. We needed automation and expertise to make it painless.”

The Solution

Vox Matic combined Otto™, its proprietary automated migration framework, with experienced telecom engineering oversight to create a structured path from BroadWorks to NetSapiens.

Otto™ handled the high-volume, repeatable activities that would otherwise have required extensive manual engineering. The framework extracted data from the source environment, transformed and mapped it to the NetSapiens configuration model, supported customer and service provisioning, and helped convert endpoint configurations at scale.

Rather than approaching each customer configuration as a separate manual task, Otto™ applied defined migration logic consistently across the project. It also helped identify configurations and exceptions requiring engineering review.

Vox Matic’s engineers remained responsible for the areas where platform expertise and judgment mattered most, including:

Source-environment discovery and assessment
Migration architecture and planning
Data-transformation and mapping requirements
Complex customer configurations
Exception management
Configuration validation
Testing and quality control
Cutover planning and oversight

This automation-first approach allowed repeatable work to be processed at scale while experienced engineers focused on validation, complex requirements, and controlled execution.

It also allowed Fuse.Cloud’s key personnel to concentrate on customer needs, technical decisions, and business priorities rather than spending months rebuilding configurations manually.

“The process was incredibly well-structured. Our staff appreciated how clear and organized everything was.”

What Otto™ Changed

Otto™ did not replace telecom engineering expertise. It changed where that expertise was applied.

In a manual migration, engineers spend significant time extracting records, entering data, rebuilding configurations, provisioning services, and repeating the same processes across large numbers of customer accounts.

Otto™ automated much of this repeatable execution, enabling Vox Matic’s engineers to focus on the work requiring platform knowledge and judgment:

Designing the migration approach
Reviewing complex configurations
Resolving exceptions
Validating transformed data
Testing the destination environment
Overseeing controlled cutovers

This combination of automation and engineering oversight helped Fuse.Cloud increase migration throughput, maintain consistency, and reduce the demands placed on its internal team.

The Results

18 months to 6 months

Fuse.Cloud completed its BroadWorks-to-NetSapiens migration in six months—approximately 12 months faster than the estimated manual approach.

By automating repeatable migration work, Vox Matic increased throughput without requiring a corresponding increase in manual engineering resources.

ROI in under 5 months

Fuse.Cloud reported achieving full return on its migration investment in less than five months.

The accelerated implementation allowed Fuse.Cloud to begin realizing the operational and financial benefits of its unified environment sooner.

Instead of committing key personnel to an estimated 18 months of manual execution, Fuse.Cloud could direct those resources toward customers, technical oversight, service delivery, and other higher-value priorities.

Better Use of Key Personnel

Otto™ reduced the repetitive migration work required from Fuse.Cloud’s internal technical team.

Reduced Operational Cost and Complexity

Moving from BroadWorks to a unified NetSapiens environment reduced the complexity associated with maintaining separate platforms.

Completing the migration in six months also shortened the period in which Fuse.Cloud needed to support its source and destination environments in parallel, helping reduce the operational costs associated with an extended transition.

Minimal Customer Disruption

The migration was structured to protect service continuity and limit the visibility of the platform transition to Fuse.Cloud’s business customers.

Automation, configuration validation, controlled execution, and engineering oversight helped Fuse.Cloud move to the new environment with little noticeable impact on the customer experience.

“Our customers barely noticed the transition. That’s the kind of professionalism we were looking for.”

The Outcome

A Unified Platform and Greater Control

The migration gave Fuse.Cloud a unified NetSapiens environment capable of supporting its regional presence and nationwide business customer base.

By replacing an extended manual process with automation-led execution, Fuse.Cloud completed the transition sooner, reduced operational complexity, and avoided tying up key technical personnel in months of repetitive migration work.

The outcome was more than a faster implementation. Fuse.Cloud gained:

A unified communications environment
Better utilization of key technical personnel
Reduced platform cost and complexity
Faster time to value
Greater flexibility and operational control
A scalable foundation for continued growth

Most importantly, Fuse.Cloud achieved these outcomes while minimizing the impact of the migration on the customers who depend on its services.

“We now control our technical destiny. That’s huge for our future.”