Automated. Controlled. Built to Scale. 

Telecom migration can require significant engineering time, particularly when large customer populations, complex configurations and years of legacy data must be moved into a new platform.

Vox Matic helps communications service providers migrate customers, services and configurations from BroadWorks, Metaswitch and mixed legacy environments into NetSapiens. Otto™, our proprietary automated telecom migration framework, automates repeatable migration work at scale while experienced telecom engineers manage planning, transformation requirements, validation, exceptions, testing and cutover oversight.

The result is a faster, more consistent migration process designed to minimize disruption, make better use of engineering resources and support earlier legacy-platform retirement.

Automation first. Expert engineering where required.

​

A Smarter Approach to Telecom Migration

 

Structured Planning and Clear Execution

Each engagement begins with a review of the source environment, customer population, migration objectives, technical requirements and target NetSapiens design. The resulting migration plan defines the agreed scope, responsibilities, anticipated timeline, dependencies and approach to execution.

Structured workflows and migration reporting help the provider track progress, identify exceptions and understand what requires review. Available reporting and monitoring capabilities depend on the source environment, system access, integration options and approved project scope.

​

Phased, Controlled Migration

Customers may be organized into planned migration groups based on operational priorities, configuration complexity, geography, reseller structure or other agreed criteria. A phased approach allows results to be reviewed, exceptions to be addressed and the migration process to be refined before additional customers are moved.

Depending on the environment and implementation plan, defined validation checkpoints may include customer configurations, devices, service features, call flows and other agreed technical requirements. The appropriate testing, monitoring and reporting responsibilities are established during migration planning.

​

Configuration Transformation and Standardization

Legacy telecom environments may contain years of customer-specific configurations, feature variations, manual changes and undocumented exceptions. Vox Matic reviews the available source information and applies approved transformation rules to prepare supported configurations for NetSapiens.

Depending on the source platform, available data and approved project scope, this work may include:

• Customer and subscriber structures

• Feature assignments and customer-specific settings

• Dial plans, call flows and routing configurations

• Device and provisioning information

• Telephone numbers and service configurations

• Legacy profiles, entitlements and identified exceptions
   

Where repeatable mappings are available, Otto™ can automate approved transformation work across customer populations. Configurations that do not have a direct NetSapiens equivalent, or that require additional technical decisions, are identified for review.

​

Automation Designed to Minimize Customer Disruption

Depending on the source environment, available data, integration options and approved project scope, Otto™ may automate repeatable work involving:

• Data extraction and organization

• Approved object and feature mapping

• Configuration transformation

• Customer and subscriber provisioning

• Device and service configuration

• Numbering and routing preparation

• Automated validation checks

• Migration progress and exception reporting

Automation reduces repetitive manual work and helps apply approved migration logic consistently across large customer populations. Experienced engineers remain responsible for technical mapping, complex exceptions, validation issues, testing requirements and cutover oversight.

Together, automation, structured validation and controlled execution help minimize disruption and protect the customer experience.

​

Support Through Migration and Beyond

Depending on the agreed engagement, Vox Matic can provide documentation, knowledge transfer, post-cutover assistance and engineering guidance to help the provider transition the new NetSapiens environment into normal operations.

The appropriate support approach is defined during migration planning and may vary according to the migration scope, internal resources, technical requirements and responsibilities of the provider’s team.

​

A faster, more consistent migration can help service providers:

• Reduce repetitive manual engineering work

• Retire legacy platforms sooner

• Shorten the period of operating multiple platforms

• Create more consistent customer configurations

• Make better use of internal engineering resources

• Establish a stronger foundation for future growth

• Support a faster path to ROI

​

Actual results depend on the source environment, migration scope, customer volume, configuration complexity, internal resources and implementation plan.

 

Already Operating NetSapiens®

Many communications service providers already use NetSapiens for new customers while continuing to operate customers on BroadWorks, Metaswitch or other supported legacy environments. Others inherit additional platforms and customer populations through acquisitions.

Maintaining multiple environments can create duplicated work, fragmented operations, additional support requirements and continued legacy-platform costs. Vox Matic helps providers plan and execute the migration of supported customer populations into an existing NetSapiens environment.

​

Depending on the provider’s environment and migration objectives, consolidation may support:

• Reduced legacy-platform operating costs

• Fewer separate environments to maintain

• More consistent provisioning and service delivery

• Simpler platform administration

• Reduced reliance on legacy-specific expertise

• Earlier legacy retirement and a faster path to ROI

 

A More Scalable Migration Approach

Manual migration effort typically increases as the number of customers, users, devices and configurations grows. By automating repeatable migration work, Otto™ helps providers execute at greater scale without requiring a proportional increase in repetitive engineering effort.

Available integrations, data-access methods and security requirements are reviewed as part of the engagement. Migration capabilities depend on the systems involved, available documentation, provider permissions, integration options and approved project scope.

​

Build a Faster Path to NetSapiens

Vox Matic delivers a smarter, faster, and more profitable way to migrate your telecom environment.

By automating the complex and standardizing the inconsistent, we help you:

• Streamline operations

• Reduce migration costs

• Unlock new revenue opportunities

• Improve customer experience

• Strengthen competitive advantage

Your transformation begins with a single step — and Vox Matic makes the entire journey simple.

It’s that simple!